Shipping policy

NTENZ Shipping Policy
Last updated: March 27, 2025

1. Introduction
At NTENZ, we strive to ship your order as quickly and carefully as possible. In this shipping policy, we inform you about our shipping methods, delivery times, and any potential costs.

2. Shipping Areas
We ship our products throughout Europe. The available shipping options and delivery times will be displayed at checkout.

3. Shipping Costs
At NTENZ, we offer free shipping for all orders within Europe. There are no additional costs associated with the shipping of your order.

4. Delivery Times
We aim to deliver orders as quickly as possible. The exact delivery time depends on the destination and the carrier. Please note that holidays and unforeseen circumstances may delay delivery.

5. Shipping Partners
We work with reputable carriers to ensure your order is delivered safely and on time. Once your order is shipped, you will receive a tracking number to track the status of your delivery.

6. Order Processing
Orders are typically processed and shipped within 1-2 business days. If there is any unexpected delay, we will inform you as soon as possible.

7. Non-delivered or Lost Packages
If your order does not arrive on time or is lost, please contact our customer service at info@ntenz.com. We will initiate an investigation with the carrier and offer a suitable solution if necessary.

8. Damaged During Shipping
If your order arrives damaged, please contact us within 48 hours of receipt with photos of the damage at info@ntenz.com. We will work with you to find a solution, such as a replacement or refund.

9. Changes to the Shipping Policy
NTENZ reserves the right to change this shipping policy at any time. The most current version will be published on our website.

10. Contact Information
If you have any questions about our shipping, please contact us via email: info@ntenz.com
Address: Zinkstraat 24 Unit A1476, 4823AD Breda, Netherlands